Sticky Bug Report | Game Crash Issues

Discussion in 'Bug Reports' started by gumi Elie, Jul 15, 2016.

  1. metamon

    metamon [8] Elite

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    Friend ID:
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    Level:
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    Leader(s):
    Lucy on mondays.
    Friend ID: 22456646
    Classification: S1 R2
    Issue: I start the raid mission and the game crashes randomly before a battle or boss.
    Description: I press on 'Battle' or 'Move' and the game stops working after that.
    Steps to reproduce: Yes, i happened all of the raid missions but always at different part of them.
    Workaround: Yes, if I skip Raid missions totally. Which I don't want to.
    Date: 2017.04.22
    Device: Apple iPad mini (iOS 9.3.5)
  2. rokki82

    rokki82 [10] Legend

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    Friend ID:
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    Level:
    500+
    Friend ID: 36969175
    Classification: S2R2
    Issue: Game crashes due to heavy data load during extensive raid missions (e.g. fleeing or multiple bosses), same for grand quest, game crashes randomly either during the start of a battle or in between due to heavy data load. my iphone 4 quickly reaches a temperature where i have to use a cooling pad, otherwise that thing might burst into flames suddenly ..
    workaround: ignore grand quest and raid ..
    date: since a couple of weeks ago
    device: iphone 4 (ios 6.1.3)
  3. SouLLLL

    SouLLLL [1] Rookie

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    Friend ID: 20381509
    Classification: S1 R1
    Issue: Application crashes after it connects me and tries to reconnect to the knowledge dungeon.
    Description: I start the game it connects, it reconnect to the knowledge dungeon there it freezes and crashes the game.
    Steps to reproduce: Every time I try to start the game
    Workaround: Can't find any
    Date: 28-06-2017
    Device: Samsung s6 edge latest android update.
  4. Radek

    Radek [7] Hero

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    Friend ID:
    16231983
    Level:
    400+
    Leader(s):
    UBB Ramlethal, Arthur
    Friend ID: 16231983
    Clssdification: S1 R1
    Issue: Thrown out of fairy tale dungeon
    Description: Happens every time after dialogue. Does not help with reloading game data.
    Workaround: None known
    Date: Since dungeon opened
    Device: Huawei TIT-L01 with Android 5.1
  5. rokki82

    rokki82 [10] Legend

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    Friend ID:
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    Level:
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    Friend ID: 36969175
    Classification: S2R2
    Issue: game crashes when entering sphere house in town (double bad for me since i want to craft a second golden key and sell the rest of the emblems, which i can't now .. and i've got no room for doing quests since my item limit is reached -.-); game crashes too when i enter synthesis building.
    date: since today' update
    device: iphone 4 (ios 6.1.3)

    edit: solved. had to refresh data a couple of times .. dunno why it didn't work the first time
    Last edited: Oct 19, 2017
  6. La Roca

    La Roca Moderator of Holy Light

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    I know this is not the best posible solution but try to refresh data as it will reload all the corrupted data you may have unabling your access to town correctly
    rokki82 likes this.
  7. Purrtato

    Purrtato [7] Hero

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    Level:
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    Friend ID: 4978471
    Classification: S1 R1
    Issue: Application crash on 3rd arc
    Description: Tapping the home icon on the home screen makes the game crash and crashes with each subsequent restart of the application. Removing and downloading the game makes the rest of the game available again, except 3rd arc.
    Steps to reproduce: Happens whenever I press that icon.
    Workaround: Not known
    Date: October 26st 2017
    Device: Samsung Galaxy tab e, Android 4.4.4
    Broekie-Chan and Michschn like this.
  8. Twinkster

    Twinkster [7] Hero

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    Friend ID:
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    Level:
    174
    Leader(s):
    Zelnite (B)
    Arthur (B)
    Friend ID: 58469616
    Classification: S1 R1
    Issue: Game crashes after it finish updating
    Description: When I try to open the game it instantly crashes after it finishes the last update
    Steps to reproduce: Yes, if I try to open the game
    Workaround: No
    Date: October 27th 2017 14:17
    Device: HTC One M9 Android 6.0

    EDIT: Solved, had to update my OS
    Last edited: Oct 27, 2017
  9. Gummy Drop

    Gummy Drop [7] Hero

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    Friend ID: 00000000 (im sorry i dont have my friend id here with me)
    Classification: S1 R1
    Issue: Application crashes when starting to play any mission. (error states: Unespected error ocurred) It happens since the last update.
    Description: after choosing the team for any kind of mission (except arena) it takes the energy but when it should take to the battle but it makes the game quit. ( i already tryed to unistall a re-download data, but it diddn´t work. i cant play) I also had the problem with the selling materials, and wasted a gem, but althought i had slots the game still would give me the full inventory sign. but after a while he let me procede.
    Steps to reproduce: It happens every time I try it.
    Workaround: I can still access all the menus and click on them, but i can´t play.
    Date: 31/10/2016
    Device: iPad normal, latest iOS
  10. Gateway

    Gateway [1] Rookie

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    Friend Id: 10074181
    Classification: S1 R1
    Issue: Game crashes when trying to load into the game since update to 1.6.0
    Description: When I try to enter the game I get to the splash screen, click the screen, it progresses to "connecting" and then it crashes when it goes to "checking files..." before I get to the game menu.
    Steps to reproduce: Yes, every time I start the game.
    Workaround: No, I cannot.
    Date: Ever since the 1.6.0 update and still happens today.
    Device: Xperia Z5 Compact, Android version 6.0.1
    Last edited: Nov 1, 2017
  11. pisti17

    pisti17 [7] Hero

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    Friend ID: 21380096
    Classification: S2 R2
    Issue: Application got crash and full my item limits then i sold items
    Description: I sold items after miss and got crash and overextended my item limit when sold.
    Steps to reproduce:sometimes
    Workaround: sometimes can sell sometimes cant
    Device: iPhone SE IOS 11.0.2
  12. Rwby_amaterasu

    Rwby_amaterasu [1] Rookie

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    Leader(s):
    (A) shion max
    (L) linasera-chan max
    (B) cosette max
    (G) Erza max
    Friend ID : 83885812
    Classification: S1 R1
    Issue: arena squad menu inaccessible and squad blocked on one base unit
    Description: whenever I try to enter arena I have a random unit appearing in "squad 128". If i push the squad button to change team, the game crashes. This renders arena unplayable and the problem unresolvable by myself.
    Steps to reproduce: enter arena, and click the "squad" button.
    Workaround: none yet.
    Date: since 5/11/2017
    Device: Iphone 5S iOS 10.0.1

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